Rosewood Pet Products respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. This website is governed in accordance with the laws of England. The English courts shall have exclusive jurisdiction over any dispute arising out of your use of this website. The rosewoodpets.com website is owned by Rosewood Pet Products Ltd.
Data automatically collected
We log visitor's domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the site. This data is used to see where the site is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.
Cookies are small text files that are stored on your computer as a result of visiting a website. This allows the site to know that you have visited before and in some cases can be used to record your preferences.
Cookies
We use cookies for two reasons.
- to help us track usage patterns in order to improve and manage our sites
- to record preferences in order to personalise your visit
There are four types of cookies used on this website:
Session Cookies
These are temporary cookies that only remain until your browser is closed. They are used by our web application in order to maintain the information relating to your transaction from page to page following any input, such as when a form is completed over several screens.
Web Analytics Cookies
These cookies are used to help us compile anonymous statistics in order to improve and manage our sites. An example of the information collected would be the path you used to gain access to the site and your patterns of browsing when navigating the site.
Information Cookies
These cookies allow the site to remember how you have answered a question in order to change the content displayed to you. For example, if you have already taken a survey this cookie will ensure you are not asked again.
Membership Cookies
These cookies are used to provide you with access to membership services you have subscribed to. They are ‘persistent’ meaning they are not deleted when the browser is closed, and expire after a period of 2 months. You can still use most of this site with cookies turned off. To stop cookies being placed on your terminal equipment refers to your specific internet browser. In a few cases blocking cookies may reduce the functionality of some sites or prevent access to them depending on your chosen browser options. Cookies can also easily be deleted through your specific internet browser, although this means your settings will not be retained.
Data collection and use
When you request information through this site, we may need to know some personal information about you. When emailing us, or subscribing for free news or information we need your e-mail address, name and other limited personal identifiers, typically name and contact number Your personal data will be processed to provide information, goods, products and services you request in the form that you require.
If we require sensitive personal data then we will ensure that the collection and use is in strict accordance with the law of the United Kingdom or of a part of the United Kingdom which relates to the protection of personal data (including but not limited to the Data Protection Act 2018). We may appoint third party organisations to assist us in providing you with the information, goods, products and services you request. In these circumstances, we will take steps to ensure that your personal information is held in strict accordance with our privacy policy and is only used for the purpose of fulfilling your request.
Except as set out above, we will not pass your details to anyone else outside Rosewood without your permission.
Access to your personal data
To enquire about accessing your personal data, or if you have any questions relating to Rosewood's data privacy policy please email it@rosewoodpet.com or by post at the Head Office address.
We will provide you with a readable copy of the personal data that we keep about you, within 30 days; we will require proof of your identity. We allow you to challenge the data that we hold and you, where appropriate, you may have the data: erased, rectified, amended or completed. We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. You will be able to challenge our decision to refuse to provide you with a copy of your personal data.
Disclosure and Visitor choice
You may unsubscribe or opt-out of services at any time. Where we disclose your personal data for those purposes stated, we provide you with the means to opt-out of disclosure by either indicating in a box at the point of the site where personal data is collected, by sending an email or by sending postal mail to Rosewood Pet Products.
Security
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control that complies fully with data privacy & protection legislation appropriate to the jurisdiction applicable to the site. The security measures are designed to prevent unauthorised access, improper use or disclosure, unauthorised modification & unlawful destruction or accidental loss.
At present we do not give visitors to our Website the option of using a secure transmission method to send us their personal data.
Children
Rosewood is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Rosewood does not knowingly collect information from children under the age of 13 and Rosewood does not target its website to children under 13.
Hyperlinks
The Rosewood website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Rosewood website. Rosewood does not control those sites or their privacy practices. We do not endorse or make any representations about third-party websites. The Rosewood Pet Privacy Statement does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Rosewood; that sharing is governed by that third-party company’s privacy policy.
